Incidents reported on status page for Ultramed https://status.ultramed.co/ https://d1lppblt9t2x15.cloudfront.net/logos/61d5f5af38d5a47905055cb8db3c1ab7.png https://status.ultramed.co/ en https://status.ultramed.co/incident/768840 Tue, 18 Nov 2025 15:26:00 -0000 https://status.ultramed.co/incident/768840#f885f7882b67c3832fe2f1cd01e63cb5dbc42b329c69716de0a224d18acd59f2 Monitoring: The issue is confirmed to be resolved by the third-party service. We will continue to monitor. Some users may still be experiencing issues with integration. Integration teams have been contacted for those impacted by this. https://status.ultramed.co/incident/768840 Tue, 18 Nov 2025 15:26:00 -0000 https://status.ultramed.co/incident/768840#f885f7882b67c3832fe2f1cd01e63cb5dbc42b329c69716de0a224d18acd59f2 Monitoring: The issue is confirmed to be resolved by the third-party service. We will continue to monitor. Some users may still be experiencing issues with integration. Integration teams have been contacted for those impacted by this. https://status.ultramed.co/incident/768840 Tue, 18 Nov 2025 15:26:00 -0000 https://status.ultramed.co/incident/768840#f885f7882b67c3832fe2f1cd01e63cb5dbc42b329c69716de0a224d18acd59f2 Monitoring: The issue is confirmed to be resolved by the third-party service. We will continue to monitor. Some users may still be experiencing issues with integration. Integration teams have been contacted for those impacted by this. https://status.ultramed.co/incident/768840 Tue, 18 Nov 2025 15:26:00 -0000 https://status.ultramed.co/incident/768840#f885f7882b67c3832fe2f1cd01e63cb5dbc42b329c69716de0a224d18acd59f2 Monitoring: The issue is confirmed to be resolved by the third-party service. We will continue to monitor. Some users may still be experiencing issues with integration. Integration teams have been contacted for those impacted by this. https://status.ultramed.co/incident/768840 Tue, 18 Nov 2025 14:11:00 -0000 https://status.ultramed.co/incident/768840#6470fc18a6e99dda57f7f4adb5d5d077a251647589c7c5717104e76f2dd5dbce Ongoing incident: The third-party service provider has confirmed it has identified the cause of the issue and is working to restore service. Some users may now be able to access the system, but may still experience issues with integration. https://status.ultramed.co/incident/768840 Tue, 18 Nov 2025 14:11:00 -0000 https://status.ultramed.co/incident/768840#6470fc18a6e99dda57f7f4adb5d5d077a251647589c7c5717104e76f2dd5dbce Ongoing incident: The third-party service provider has confirmed it has identified the cause of the issue and is working to restore service. Some users may now be able to access the system, but may still experience issues with integration. https://status.ultramed.co/incident/768840 Tue, 18 Nov 2025 14:11:00 -0000 https://status.ultramed.co/incident/768840#6470fc18a6e99dda57f7f4adb5d5d077a251647589c7c5717104e76f2dd5dbce Ongoing incident: The third-party service provider has confirmed it has identified the cause of the issue and is working to restore service. Some users may now be able to access the system, but may still experience issues with integration. https://status.ultramed.co/incident/768840 Tue, 18 Nov 2025 14:11:00 -0000 https://status.ultramed.co/incident/768840#6470fc18a6e99dda57f7f4adb5d5d077a251647589c7c5717104e76f2dd5dbce Ongoing incident: The third-party service provider has confirmed it has identified the cause of the issue and is working to restore service. Some users may now be able to access the system, but may still experience issues with integration. https://status.ultramed.co/incident/768840 Tue, 18 Nov 2025 13:09:00 -0000 https://status.ultramed.co/incident/768840#504a1b02ddde54298507dc7af027ef89e2d17a6f32caf602502722dd4fdbb870 Ongoing incident: The third-party service provider has confirmed it has identified the cause of the issue and is working to restore service. https://status.ultramed.co/incident/768840 Tue, 18 Nov 2025 13:09:00 -0000 https://status.ultramed.co/incident/768840#504a1b02ddde54298507dc7af027ef89e2d17a6f32caf602502722dd4fdbb870 Ongoing incident: The third-party service provider has confirmed it has identified the cause of the issue and is working to restore service. https://status.ultramed.co/incident/768840 Tue, 18 Nov 2025 13:09:00 -0000 https://status.ultramed.co/incident/768840#504a1b02ddde54298507dc7af027ef89e2d17a6f32caf602502722dd4fdbb870 Ongoing incident: The third-party service provider has confirmed it has identified the cause of the issue and is working to restore service. https://status.ultramed.co/incident/768840 Tue, 18 Nov 2025 13:09:00 -0000 https://status.ultramed.co/incident/768840#504a1b02ddde54298507dc7af027ef89e2d17a6f32caf602502722dd4fdbb870 Ongoing incident: The third-party service provider has confirmed it has identified the cause of the issue and is working to restore service. https://status.ultramed.co/incident/768840 Tue, 18 Nov 2025 12:11:00 -0000 https://status.ultramed.co/incident/768840#ab13ce0a1ee7529d5cce01e4250695f6df9d2441c3e8508d542b2806b1060937 One of our third‑party service providers is currently experiencing a global outage. As a result, some of our services may be temporarily unavailable. https://status.ultramed.co/incident/768840 Tue, 18 Nov 2025 12:11:00 -0000 https://status.ultramed.co/incident/768840#ab13ce0a1ee7529d5cce01e4250695f6df9d2441c3e8508d542b2806b1060937 One of our third‑party service providers is currently experiencing a global outage. As a result, some of our services may be temporarily unavailable. https://status.ultramed.co/incident/768840 Tue, 18 Nov 2025 12:11:00 -0000 https://status.ultramed.co/incident/768840#ab13ce0a1ee7529d5cce01e4250695f6df9d2441c3e8508d542b2806b1060937 One of our third‑party service providers is currently experiencing a global outage. As a result, some of our services may be temporarily unavailable. https://status.ultramed.co/incident/768840 Tue, 18 Nov 2025 12:11:00 -0000 https://status.ultramed.co/incident/768840#ab13ce0a1ee7529d5cce01e4250695f6df9d2441c3e8508d542b2806b1060937 One of our third‑party service providers is currently experiencing a global outage. As a result, some of our services may be temporarily unavailable. https://status.ultramed.co/ Tue, 18 Nov 2025 11:48:35 +0000 https://status.ultramed.co/#9a0eb5b8d973f06728ff39342cdd1a9085eb2467ae2e00400682c0f6b441cf42 Clinical Portal recovered https://status.ultramed.co/ Tue, 18 Nov 2025 11:32:45 +0000 https://status.ultramed.co/#9a0eb5b8d973f06728ff39342cdd1a9085eb2467ae2e00400682c0f6b441cf42 Clinical Portal went down https://status.ultramed.co/incident/718506 Thu, 04 Sep 2025 21:16:00 -0000 https://status.ultramed.co/incident/718506#d5e58896d1bd21ae014989f1dccae4eb81f3651c234e30ab4178b81075f266af System back to normal. Incident report to follow https://status.ultramed.co/incident/718506 Thu, 04 Sep 2025 21:16:00 -0000 https://status.ultramed.co/incident/718506#d5e58896d1bd21ae014989f1dccae4eb81f3651c234e30ab4178b81075f266af System back to normal. Incident report to follow https://status.ultramed.co/incident/718506 Thu, 04 Sep 2025 21:16:00 -0000 https://status.ultramed.co/incident/718506#d5e58896d1bd21ae014989f1dccae4eb81f3651c234e30ab4178b81075f266af System back to normal. Incident report to follow https://status.ultramed.co/incident/718506 Thu, 04 Sep 2025 21:16:00 -0000 https://status.ultramed.co/incident/718506#d5e58896d1bd21ae014989f1dccae4eb81f3651c234e30ab4178b81075f266af System back to normal. Incident report to follow https://status.ultramed.co/incident/718506 Thu, 04 Sep 2025 20:37:00 -0000 https://status.ultramed.co/incident/718506#3cf16332ab19acd0ef4b9ba73cb68dbe46993c27b2773957dbc7418a94d5ef1e Services are back online. Verifying recovery and stability. Data was stored safely during the outage. https://status.ultramed.co/incident/718506 Thu, 04 Sep 2025 20:37:00 -0000 https://status.ultramed.co/incident/718506#3cf16332ab19acd0ef4b9ba73cb68dbe46993c27b2773957dbc7418a94d5ef1e Services are back online. Verifying recovery and stability. Data was stored safely during the outage. https://status.ultramed.co/incident/718506 Thu, 04 Sep 2025 20:37:00 -0000 https://status.ultramed.co/incident/718506#3cf16332ab19acd0ef4b9ba73cb68dbe46993c27b2773957dbc7418a94d5ef1e Services are back online. Verifying recovery and stability. Data was stored safely during the outage. https://status.ultramed.co/incident/718506 Thu, 04 Sep 2025 20:37:00 -0000 https://status.ultramed.co/incident/718506#3cf16332ab19acd0ef4b9ba73cb68dbe46993c27b2773957dbc7418a94d5ef1e Services are back online. Verifying recovery and stability. Data was stored safely during the outage. https://status.ultramed.co/incident/718506 Thu, 04 Sep 2025 19:10:00 -0000 https://status.ultramed.co/incident/718506#50760b8eac1bfc6f686dcd96259f463904d030fbb8e2291ae7a8eb8e192448e1 Issue identified, we are working on restoring services https://status.ultramed.co/incident/718506 Thu, 04 Sep 2025 19:10:00 -0000 https://status.ultramed.co/incident/718506#50760b8eac1bfc6f686dcd96259f463904d030fbb8e2291ae7a8eb8e192448e1 Issue identified, we are working on restoring services https://status.ultramed.co/incident/718506 Thu, 04 Sep 2025 19:10:00 -0000 https://status.ultramed.co/incident/718506#50760b8eac1bfc6f686dcd96259f463904d030fbb8e2291ae7a8eb8e192448e1 Issue identified, we are working on restoring services https://status.ultramed.co/incident/718506 Thu, 04 Sep 2025 19:10:00 -0000 https://status.ultramed.co/incident/718506#50760b8eac1bfc6f686dcd96259f463904d030fbb8e2291ae7a8eb8e192448e1 Issue identified, we are working on restoring services https://status.ultramed.co/incident/718506 Thu, 04 Sep 2025 18:19:00 -0000 https://status.ultramed.co/incident/718506#988749a1cd80adb9d82417f133cd5177060cfdbfcee28337bf11d20fe476763b We are investigating urgently https://status.ultramed.co/incident/718506 Thu, 04 Sep 2025 18:19:00 -0000 https://status.ultramed.co/incident/718506#988749a1cd80adb9d82417f133cd5177060cfdbfcee28337bf11d20fe476763b We are investigating urgently https://status.ultramed.co/incident/718506 Thu, 04 Sep 2025 18:19:00 -0000 https://status.ultramed.co/incident/718506#988749a1cd80adb9d82417f133cd5177060cfdbfcee28337bf11d20fe476763b We are investigating urgently https://status.ultramed.co/incident/718506 Thu, 04 Sep 2025 18:19:00 -0000 https://status.ultramed.co/incident/718506#988749a1cd80adb9d82417f133cd5177060cfdbfcee28337bf11d20fe476763b We are investigating urgently https://status.ultramed.co/incident/700821 Tue, 05 Aug 2025 17:52:00 -0000 https://status.ultramed.co/incident/700821#35e7515c664b10d1fc64051c8383e4d2d87b6574c83e7eb28f7e0d2af57523fe Queue has cleared down and all remaining messages have been processed. Additional capacity has been added https://status.ultramed.co/incident/700821 Tue, 05 Aug 2025 15:23:00 -0000 https://status.ultramed.co/incident/700821#3f9de00b65f1d3739d0c735f200768de013e2c1ba37ff8e3ecd07b01c6e2b7ea We are currently experiencing a high backlog of messages to be delivered due to an internal system performance degredation. The delivery of the following items may be delayed by a few hours: patient invites, reminders, messages, and clinician notifications. The backlog is being processed as quickly as possible while additional performance adjustments are being investigated. https://status.ultramed.co/incident/605770 Thu, 19 Jun 2025 12:44:00 -0000 https://status.ultramed.co/incident/605770#e7ee9bc66d91fcc4da4566e00633ddaf8b22631ccb3274968a0d8d208b1ace91 Issue resolved https://status.ultramed.co/incident/605770 Thu, 19 Jun 2025 12:32:00 -0000 https://status.ultramed.co/incident/605770#575f0b39cf68c1bd211f67c975ae7a20199597d59aa77261f0c1446dbe8a9915 The issue has been identified and resolved, and we are continuing to monitor performance to validate the recovery https://status.ultramed.co/incident/605770 Thu, 19 Jun 2025 12:16:00 -0000 https://status.ultramed.co/incident/605770#589a08975e94ad7dcb683e0132ca4a43a353c007ccf950c1f4883bc4047b5ed7 We are currently investigating reports of loading times being slow. Further updates will follow. https://status.ultramed.co/incident/605214 Wed, 18 Jun 2025 15:15:00 -0000 https://status.ultramed.co/incident/605214#7b27f64ac6a3ad05435f2cadd484986e6ba644f594bbc67a9d8f73388f510f9b The issue with the hosting provider has been resolved. All systems are operating normally. https://status.ultramed.co/incident/605214 Wed, 18 Jun 2025 14:08:00 -0000 https://status.ultramed.co/incident/605214#24f18360d9d686c89e6dbd8bc1b987d90fdcbebe66288dac874a87bedd227eee The patient facing application is currently experiencing intermittent loss of service due to a global issue with one of our hosting providers. The provider has implemented a fix and is monitoring the results, and we will provide further updates once the issue has been resolved. https://status.ultramed.co/incident/374046 Fri, 24 May 2024 11:24:00 -0000 https://status.ultramed.co/incident/374046#4a69b21ee6f76b0ab7b039a1e0b0b4c827977501a56783bc01f1161c7fd21287 Monitoring - Access to the system has now been restored to all users. https://status.ultramed.co/incident/374046 Fri, 24 May 2024 11:24:00 -0000 https://status.ultramed.co/incident/374046#4a69b21ee6f76b0ab7b039a1e0b0b4c827977501a56783bc01f1161c7fd21287 Monitoring - Access to the system has now been restored to all users. https://status.ultramed.co/incident/374046 Fri, 24 May 2024 11:24:00 -0000 https://status.ultramed.co/incident/374046#4a69b21ee6f76b0ab7b039a1e0b0b4c827977501a56783bc01f1161c7fd21287 Monitoring - Access to the system has now been restored to all users. https://status.ultramed.co/incident/374046 Fri, 24 May 2024 11:24:00 -0000 https://status.ultramed.co/incident/374046#4a69b21ee6f76b0ab7b039a1e0b0b4c827977501a56783bc01f1161c7fd21287 Monitoring - Access to the system has now been restored to all users. https://status.ultramed.co/incident/374046 Fri, 24 May 2024 09:23:00 -0000 https://status.ultramed.co/incident/374046#3869f068ffe78d1c8cab492e85c7e983138e02d97a3041a9d72471fdf3eb15e4 We have identified the cause of the issue and are working on a resolution. https://status.ultramed.co/incident/374046 Fri, 24 May 2024 09:23:00 -0000 https://status.ultramed.co/incident/374046#3869f068ffe78d1c8cab492e85c7e983138e02d97a3041a9d72471fdf3eb15e4 We have identified the cause of the issue and are working on a resolution. https://status.ultramed.co/incident/374046 Fri, 24 May 2024 09:23:00 -0000 https://status.ultramed.co/incident/374046#3869f068ffe78d1c8cab492e85c7e983138e02d97a3041a9d72471fdf3eb15e4 We have identified the cause of the issue and are working on a resolution. https://status.ultramed.co/incident/374046 Fri, 24 May 2024 09:23:00 -0000 https://status.ultramed.co/incident/374046#3869f068ffe78d1c8cab492e85c7e983138e02d97a3041a9d72471fdf3eb15e4 We have identified the cause of the issue and are working on a resolution. https://status.ultramed.co/incident/374046 Fri, 24 May 2024 08:03:00 -0000 https://status.ultramed.co/incident/374046#0454f2596917186d6a099a0cfc74c762bc582075ca151c0e278460fdfeef6a4e Investigating - The clinical portal is currently unavailable to all users. We are working to restore access as soon as possible. https://status.ultramed.co/incident/349666 Tue, 02 Apr 2024 15:28:00 -0000 https://status.ultramed.co/incident/349666#b4a9a08ab83a53fb61c6a6237ebc1bd5859db95618bd4d0028cfc872a08fa84e Resolved: Services are now running normally. We apologise for the inconvenience. https://status.ultramed.co/incident/349666 Tue, 02 Apr 2024 15:28:00 -0000 https://status.ultramed.co/incident/349666#b4a9a08ab83a53fb61c6a6237ebc1bd5859db95618bd4d0028cfc872a08fa84e Resolved: Services are now running normally. We apologise for the inconvenience. https://status.ultramed.co/incident/349666 Tue, 02 Apr 2024 15:28:00 -0000 https://status.ultramed.co/incident/349666#b4a9a08ab83a53fb61c6a6237ebc1bd5859db95618bd4d0028cfc872a08fa84e Resolved: Services are now running normally. We apologise for the inconvenience. https://status.ultramed.co/incident/349666 Tue, 02 Apr 2024 15:28:00 -0000 https://status.ultramed.co/incident/349666#b4a9a08ab83a53fb61c6a6237ebc1bd5859db95618bd4d0028cfc872a08fa84e Resolved: Services are now running normally. We apologise for the inconvenience. https://status.ultramed.co/incident/349666 Tue, 02 Apr 2024 14:59:00 -0000 https://status.ultramed.co/incident/349666#f7fbc28980ceebd4b499330389b3c3197687de60e03d09da26df5264542e7b84 Main System availability has been restored. We are continuing work on restoring the analytics services and will provide further updates when they become available. Once again we apologise for the inconvenience. https://status.ultramed.co/incident/349666 Tue, 02 Apr 2024 14:59:00 -0000 https://status.ultramed.co/incident/349666#f7fbc28980ceebd4b499330389b3c3197687de60e03d09da26df5264542e7b84 Main System availability has been restored. We are continuing work on restoring the analytics services and will provide further updates when they become available. Once again we apologise for the inconvenience. https://status.ultramed.co/incident/349666 Tue, 02 Apr 2024 14:59:00 -0000 https://status.ultramed.co/incident/349666#f7fbc28980ceebd4b499330389b3c3197687de60e03d09da26df5264542e7b84 Main System availability has been restored. We are continuing work on restoring the analytics services and will provide further updates when they become available. Once again we apologise for the inconvenience. https://status.ultramed.co/incident/349666 Tue, 02 Apr 2024 14:59:00 -0000 https://status.ultramed.co/incident/349666#f7fbc28980ceebd4b499330389b3c3197687de60e03d09da26df5264542e7b84 Main System availability has been restored. We are continuing work on restoring the analytics services and will provide further updates when they become available. Once again we apologise for the inconvenience. https://status.ultramed.co/incident/349666 Tue, 02 Apr 2024 14:35:00 -0000 https://status.ultramed.co/incident/349666#f9aadeb0cbe04809e74233fd75b488d72d1a5ca5ee029fe9a3b8c7a8f0a7847d Investigating: Services are currently unavailable due to a system issue. We are working to restore service as soon as possible. We apologise for any inconvenience. https://status.ultramed.co/incident/349666 Tue, 02 Apr 2024 14:35:00 -0000 https://status.ultramed.co/incident/349666#f9aadeb0cbe04809e74233fd75b488d72d1a5ca5ee029fe9a3b8c7a8f0a7847d Investigating: Services are currently unavailable due to a system issue. We are working to restore service as soon as possible. We apologise for any inconvenience. https://status.ultramed.co/incident/349666 Tue, 02 Apr 2024 14:35:00 -0000 https://status.ultramed.co/incident/349666#f9aadeb0cbe04809e74233fd75b488d72d1a5ca5ee029fe9a3b8c7a8f0a7847d Investigating: Services are currently unavailable due to a system issue. We are working to restore service as soon as possible. We apologise for any inconvenience. https://status.ultramed.co/incident/349666 Tue, 02 Apr 2024 14:35:00 -0000 https://status.ultramed.co/incident/349666#f9aadeb0cbe04809e74233fd75b488d72d1a5ca5ee029fe9a3b8c7a8f0a7847d Investigating: Services are currently unavailable due to a system issue. We are working to restore service as soon as possible. We apologise for any inconvenience. https://status.ultramed.co/incident/96617 Tue, 21 Jun 2022 08:23:00 -0000 https://status.ultramed.co/incident/96617#569e4b1c5a76554fd26123914c2ba380438210685040bfdffde25a11d8ea8d80 Some Ultramed services experienced intermittent high error rates this morning. We apologise for any inconvenience caused. The increased error rates were caused by a global disruption to our Content Delivery Network provider, Cloudflare, which has now been resolved. All our systems are now working as expected and we will be monitoring the situation further. https://status.ultramed.co/incident/96617 Tue, 21 Jun 2022 08:23:00 -0000 https://status.ultramed.co/incident/96617#569e4b1c5a76554fd26123914c2ba380438210685040bfdffde25a11d8ea8d80 Some Ultramed services experienced intermittent high error rates this morning. We apologise for any inconvenience caused. The increased error rates were caused by a global disruption to our Content Delivery Network provider, Cloudflare, which has now been resolved. All our systems are now working as expected and we will be monitoring the situation further. https://status.ultramed.co/incident/96617 Tue, 21 Jun 2022 08:23:00 -0000 https://status.ultramed.co/incident/96617#569e4b1c5a76554fd26123914c2ba380438210685040bfdffde25a11d8ea8d80 Some Ultramed services experienced intermittent high error rates this morning. We apologise for any inconvenience caused. The increased error rates were caused by a global disruption to our Content Delivery Network provider, Cloudflare, which has now been resolved. All our systems are now working as expected and we will be monitoring the situation further.