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Resolved

Service outage

Started 18 Nov at 12:11pm GMT, resolved 18 Nov at 03:26pm GMT.

API Integration API Patient Portal Clinical Portal
Resolved

Monitoring: The issue is confirmed to be resolved by the third-party service. We will continue to monitor. Some users may still be experiencing issues with integration. Integration teams have been contacted for those impacted by this.

Posted 18 Nov at 03:26pm GMT.
Updated

Ongoing incident: The third-party service provider has confirmed it has identified the cause of the issue and is working to restore service. Some users may now be able to access the system, but may still experience issues with integration.

Posted 18 Nov at 02:11pm GMT.
Updated

Ongoing incident: The third-party service provider has confirmed it has identified the cause of the issue and is working to restore service.

Posted 18 Nov at 01:09pm GMT.
Created

One of our third‑party service providers is currently experiencing a global outage. As a result, some of our services may be temporarily unavailable.

Posted 18 Nov at 12:11pm GMT.