Degraded

Delayed message delivery

We are currently experiencing a high backlog of messages to be delivered due to an internal system performance degredation. The delivery of the following items may be delayed by a few hours: patient invites, reminders, messages, and clinician notifications. The backlog is being processed as quickly as possible while additional performance adjustments are being investigated.

Degraded

Degraded API performance

We are currently investigating reports of loading times being slow.
Further updates will follow.

Degraded

Patient Portal intermittent access issues

The patient facing application is currently experiencing intermittent loss of service due to a global issue with one of our hosting providers.

The provider has implemented a fix and is monitoring the results, and we will provide further updates once the issue has been resolved.